Privacy Policy
May 5, 2026
1. Introduction
Smart Dairy Farm ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
2.1 Personal Information
- Name, email address, phone number
- Delivery address and billing information
- Account credentials (username, password)
- Payment information (processed securely through third-party gateways)
2.2 Automatically Collected Information
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website and search terms
2.3 Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze usage patterns, and personalize content.
3. How We Use Your Information
- Processing and fulfilling your orders
- Communicating about orders, deliveries, and customer service
- Improving our products, services, and website functionality
- Sending promotional offers (with your consent)
- Preventing fraud and ensuring security
- Complying with legal obligations
4. Data Sharing & Disclosure
We may share your information with:
- Service Providers: Third-party companies for payment processing, delivery, and website hosting
- Business Partners: Partner companies for joint marketing initiatives (with consent)
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
We do not sell your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate security measures to protect your information:
- SSL encryption for data transmission
- Secure payment gateways (SSLCommerz, bKash, Nagad)
- Regular security audits and updates
- Restricted access to personal data
However, no method of transmission over the internet is 100% secure.
6. Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal data
- Correct: Update inaccurate or incomplete information
- Delete: Request deletion of your personal data
- Opt-out: Unsubscribe from marketing communications
- Restrict: Limit how we use your information
- Data Portability: Receive your data in a structured format
To exercise these rights, contact us at info@smartbd.com
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy. Account data is retained until you delete your account. Transaction data is kept for legal and accounting purposes as required by Bangladesh law.
8. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
10. Changes to This Policy
We may update this privacy policy from time to time. Significant changes will be notified via email or website notice.
11. Legal Basis for Processing
We process your data based on contractual necessity, legal obligations, legitimate business interests, and your consent where required. We comply with the Bangladesh Digital Security Act and related data protection regulations.
Contact Us
For privacy-related questions or to exercise your rights, please contact us:
Email: info@smartbd.com
Phone: +8809678100500
Address: Jahir Smart Tower, 205/1 & 205/1/A, West Kafrul, Begum Rokeya Sharani, Taltola, Dhaka-1207.